Privacy & Terms - Skill Samurai Australia

WEBSITE PRIVACY POLICY - Skill Samurai Australia Pty. Ltd.
Privacy PolicyDATED: 1/11/23
This web site is owned and operated by Skill Samurai. Pty. Ltd. and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site (“the web site”), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.
We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.
We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual (“personal information”). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
Personal Information
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.Use of Information
Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.Collecting information on Registered members
As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.RegistrationRegistration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.Credit Card Details
Credit Card details are only stored for the processing of payment and will be deleted once payment is processed.Disclosure
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.Security
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.Collecting Information from Users
IP AddressesOur web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
Cookies and AppletsWe use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
We endeavour to manage any data we collect from you in accordance with the GDPR where applicable
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.Links to other sites
We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.Problems or questions
If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; http://www.privacy.gov.au/.
This Privacy Policy has been specifically drafted for and provided to Skill Samurai. Pty. Ltd. by LawLive

Skill Samurai Membership Terms & Conditions
Welcome to Skill Samurai! We’re pleased to support your child’s journey in coding, maths and STEM learning. By enrolling in any of our programs, you agree to the following Membership Terms and Conditions. These ensure a safe, consistent and valuable experience for all students and families.
1. Membership OverviewMembership covers access to our weekly after-school coding classes, Maths tuition (MathCode Mastery), and/or other enrolled programs.Your child’s spot in their class is secured with an active membership.Memberships operate on a rolling basis and are billed fortnightly.
2. Fees & BillingFees are payable in advance via direct debit or card payment.All billing is continuous, including during school terms unless paused or cancelled with notice (see Section 5). We may also automatically pause memberships during school holiday periods if regular classes are not being offered.If your regular class falls on a public holiday, a free make up class applies.
3. Make-up SessionsIf your child misses a class, a make-up session may be arranged subject to availability.We ask for at least 24 hours’ notice for any planned absences. Make-up classes can be used at any time and do not expire.Missed sessions without notice may not be eligible for make-up or credit.
4. Student Conduct & ExpectationsWe aim to create a positive, inclusive learning environment. We expect students to be respectful to peers and staff.Disruptive or unsafe behaviour may result in temporary or permanent removal from the program at Skill Samurai’s discretion, with notice provided to parents/guardians.
5. Cancellation PolicyMemberships are ongoing and may be cancelled at any time with 30 days’ written notice via email.Notice must be sent to your local Skill Samurai centre’s email address.Membership fees will continue to be charged during the 30-day notice period, regardless of attendance.Failure to provide written notice will result in continued billing.
6. Program Changes & PausesIf you need to temporarily pause your membership (e.g. family holiday), we require a minimum of 14 days’ written notice.Pauses are granted at our discretion and are subject to class availability upon return.Skill Samurai reserves the right to adjust timetables, class sizes, or instructor assignments as needed, with notice to families.
7. School Holiday Camps & Additional ProgramsHoliday camps, birthday parties, and school programs are not included in regular memberships unless stated otherwise.These are booked separately and are subject to their own terms.
8. Photography & MediaOccasionally, we may take photos or videos for promotional purposes. You will be given the opportunity to opt out upon enrolment or by emailing us directly.
9. Liability & SafetyWhile we take every precaution to ensure the safety and wellbeing of all students, Skill Samurai is not liable for personal items lost, damaged, or stolen during classes.Parents/guardians are responsible for informing us of any medical conditions, learning needs or behavioural considerations.
10. Policy UpdatesThese Terms & Conditions may be updated from time to time. Members will be notified of any significant changes.
If you have any questions or would like clarification on any part of this policy, please don’t hesitate to reach out. We’re here to help.Thank you for choosing Skill Samurai – together, we’re preparing your child for the future!